Feature rich software designed for specifically for spa


Platform Choice

  • Web (cloud) based software options
  • Installed (pc) based software options
  • A combination of both platforms within a spa group
  • MAC, PC, tablet, iPad & Smartphone compatible
  • Unlimited number of linked locations throughout a spa group
  • Scalability - add locations & more terminals with no system impact
  • Handles 1000's of concurrent logins with ease
  • Fully hosted software options that require no software to install or maintain locally

Software Solutions

  • A range of solutions to suit your individual needs
  • World class data security
  • Intuitive & easy user interface that minimizes training time
  • Stable software environment with zero unplanned downtime
  • Responsive industry savvy software
  • Regular complimentary updates & new releases
 

Appointment Book

  • Electronic appointment book with integrated POS environment
  • Appointment Book – viewed via staff or room booking options
  • Appointment Book – staff view via extended chosen date range per staff member
  • Appointment change/ modification tracking log
  • Quick 1-2 booking system for fast appointment creation
  • Couples bookings
  • Group Bookings
  • On-sell & up-sell prompts available from POS screen
  • Pay deposit function
  • Edit appointment schedule via drag & drop manageability
  • Appointment warning system, including equipment register warnings
  • Booking status colour referencing
  • Interval timing
  • Unlimited length comments for integrated client notes
  • Track cancellations & no shows
  • Rebooking features
  • Online booking & requests features with direct link from your website
  • Staff appointment changes highlighted
  • Complimentary database back up service

Marketing

  • Centralised promotions with a brand level recognition
  • Marketing promotions created for the entire group or individual location from remote head office
  • Central reservations options
  • Online booking platform
  • Online request platform
  • Built in email marketing campaigner
  • Integrated yield management reports for targeted marketing campaigns
  • Shared gift certificate / gift card functionality for spa group
  • SpaOne Reward$ program, including client membership, loyalty & referral functionality
  • Social media links from main screen
  • Session Pack & Promo Pack features for series sales
  • Email reminders
  • SMS reminders, with automated appointment confirmation
  • SMS promotional message system
  • Email promotional message system

Online Bookings

  • Join millions of other businesses working online & never be 'çlosed' to potential clients again
  • Take bookings even after hours
  • Save on resources & let the web do the work for you
  • Choose whether clients online book or just make online requests
  • You nominate which treatments, which staff members & what times you want available to online bookings
  • No-ones sees your appointment book or information
  • Online bookings can be linked to your existing website & you can even create a link to online bookings from your Facebook page

After Sales Support

  • FREE & unlimited helpdesk - including phone, email & online 
  • FREE & unlimited technical support
  • FREE & unlimited remote log in support
  • Built in self help environments

 

Integration

  • Property Management System (PMS) integration options
  • Integration with third party Application Programming Interface (API) options
  • Current hotel interfaces operating daily with SpaOne include Micros (Opera), RMS, Guest Centrix & Comanche 

 

Multi-Currency

  • Local currency compatibility available
  • Up to three individualised tax tiers per transaction built into the POS system to support local tax requirements
 

Reports

  • Interactive Dashboard tracking top KPI's for individual to spa group
  • Daily takings / financial reports, including discrepancy logs & till float
  • Business analysis reports
  • Staff analysis report
  • Discounting reports
  • Deposit reports
  • Cancellation reports
  • Yield projection reports
  • Target marketing reports (birthday, post/zip code, resurrection reports etc)
  • Average client spend/duration reports
  • Activity reports
  • Client referral reports
  • Client spend reports
  • Client origin tracking reports
  • New clients, returning clients & rebooking clients reports
  • Services sold reports
  • Marketing reports via services sold
  • Stock reports & Stock sold reports
  • Marketing via stock sold reports
  • Stock take reports
  • Stock order reports
  • Supplier reports
  • Staff yield reports, including full break down of retail and services plus average hourly yield
  • Staff roster reports
  • Room yield reports
  • SMS reports, including complete SMS communication log
  • Gift certificate / gift card reports
  • Session pack & promo pack reports
 


Clients

  • Complete client management
  • Client before & after photos
  • Client History
  • Client Reports
  • Supports returning guests as well as walk Ins
  • Client Export, with multiple security levels
  • Find Client by Name
  • Find Client by ID, including barcode compatibility
  • Find Client by phone number
  • Client preference tagging
  • Client skincare information
  • Client medical history
  • Unlimited client profile notes
  • Birthday Reports/notification/email marketing
  • Client referrals/referral Reports
  • Client loyalty points, earned & used
  • Client purchase history
  • Client tracking of visits
  • History report
  • Non returning report
  • Monthly report
  • New client report
  • Top clients by sales report
  • Service reminder report via recall log
  • Referral tracking systems
  • Special status breakdown of data base
  • Broadcast email marketing
  • Targeted email marketing
 
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General Features

  • Software solutions offering complete live remote access
  • Unlimited staff levels
  • Unlimited stock entries
  • Unlimited service categories
  • FREE & Unlimited on-going helpdesk & technical support
  • Independent security & password access for each staff member
  • IP lock for added location based security

Enterprise Class

  • Preferred software Solution for Hilton Worldwide Asia/Pacific, SpaQ group for QT Hotels & Resorts, Spicers spa group for Spicers Luxury Hotels & Retreats, & SPA Cenvaree spas for Centara Resorts & Spas globally
 

Point of Sale

  • Point of Sale Register recognition
  • Touch Screen compatible
  • Gift cards & gift certificates creation / redemption for single locations
  • Shared gift cards & gift certificates creation / redemption across group
  • Recent sales summary displayed on POS screen
  • Link to full client history from POS screen
  • On-sell & up-sell prompts available from POS screen
  • Session pack / Promo packs for series sales
  • SpaOne Reward$ for membership, loyalty & referral
  • Transaction on hold option
  • Automated discounts for specified groups of the database
  • Track reason for discounts on discount report
  • Reprint invoice option
  • Room charge facilities, with complete PMS interface options & full associated reporting
  • Additional gratuities & surcharge options on transactions
  • Multiple Tender Types (Split payments) per transaction
  • Cash Reconciliation Reports/Shift Close-out Reports, including till float & discrepancy log
 

Inventory Management

  • Full integration with SpaOne's POS environment
  • Tracks cost & retail pricing
  • Tracks professional product usage
  • Maintain minimum & maximum stock and order levels
  • Re-order reports
  • Produce orders direct from SpaOne to suppliers
  • Complete orders & arrivals section to update stock levels with a single key stroke
  • Built in stock take features including automated stock take

Employees

  • Complete employee management
  • 2 tiers employee commissions & calculations, separating retail & service commissions
  • Employee rostering & schedule reporting
  • Security access per individual staff member
  • Report access set per individual staff member
  • Comprehensive staff yield reporting
  • Comprehensive employee evaluation & analysis reporting
  • Staff SMS rostering message system built in

 

 

Plus more ..

 
  • Electronic client cards
  • Penless signatures
  • Paperless spa environment
  • Fast & efficient integrated POS & Reporting
  • Electronic client notes & history
  • Equipment register
  • Up selling & On selling retail tools built in
  • Automated back ups 
  • Inbuilt web security