Feature rich software designed for specifically for spa
Platform Choice
Web (cloud) based software options
Installed (pc) based software options
A combination of both platforms within a spa group
MAC, PC, tablet, iPad & Smartphone compatible
Unlimited number of linked locations throughout a spa group
Scalability - add locations & more terminals with no system impact
Handles 1000's of concurrent logins with ease
Fully hosted software options that require no software to install or maintain locally
Software Solutions
A range of solutions to suit your individual needs
World class data security
Intuitive & easy user interface that minimizes training time
Stable software environment with zero unplanned downtime
Responsive industry savvy software
Regular complimentary updates & new releases
Appointment Book
Electronic appointment book with integrated POS environment
Appointment Book – viewed via staff or room booking options
Appointment Book – staff view via extended chosen date range per staff member
Appointment change/ modification tracking log
Quick 1-2 booking system for fast appointment creation
Couples bookings
Group Bookings
On-sell & up-sell prompts available from POS screen
Pay deposit function
Edit appointment schedule via drag & drop manageability
Appointment warning system, including equipment register warnings
Booking status colour referencing
Interval timing
Unlimited length comments for integrated client notes
Track cancellations & no shows
Rebooking features
Online booking & requests features with direct link from your website
Staff appointment changes highlighted
Complimentary database back up service
Marketing
Centralised promotions with a brand level recognition
Marketing promotions created for the entire group or individual location from remote head office
Central reservations options
Online booking platform
Online request platform
Integrated yield management reports for targeted marketing campaigns
Shared gift certificate / gift card functionality for spa group
SpaOne Reward$ program, including client membership, loyalty & referral functionality
Session Pack & Promo Pack features for series sales
Email reminders
SMS reminders, with automated appointment confirmation
SMS promotional message system
Online Bookings
Join millions of other businesses working online & never be 'çlosed' to potential clients again
Take bookings even after hours
Save on resources & let the web do the work for you
Choose whether clients online book or just make online requests
You nominate which treatments, which staff members & what times you want available to online bookings
No-ones sees your appointment book or information
Online bookings can be linked to your existing website & you can even create a link to online bookings from your Facebook page
After Sales Support
FREE & unlimited helpdesk - including phone, email & online
FREE & unlimited technical support
FREE & unlimited remote log in support
Built in self help environments
Integration
Property Management System (PMS) integration options
Integration with third party Application Programming Interface (API) options
Current hotel interfaces operating daily with SpaOne include Micros (Opera), RMS, Guest Centrix, Cloudbeds & Comanche
Multi-Currency
Local currency compatibility available
Up to three individualised tax tiers per transaction built into the POS system to support local tax requirements
Reports
Interactive Dashboard tracking top KPI's for individual to spa group
Daily takings / financial reports, including discrepancy logs & till float
Business analysis reports
Staff analysis report
Discounting reports
Deposit reports
Cancellation reports
Yield projection reports
Target marketing reports (birthday, post/zip code, resurrection reports etc)
Average client spend/duration reports
Activity reports
Client referral reports
Client spend reports
Client origin tracking reports
New clients, returning clients & rebooking clients reports
Services sold reports
Marketing reports via services sold
Stock reports & Stock sold reports
Marketing via stock sold reports
Stock take reports
Stock order reports
Supplier reports
Staff yield reports, including full break down of retail and services plus average hourly yield
Staff roster reports
Room yield reports
SMS reports, including complete SMS communication log
Gift certificate / gift card reports
Session pack & promo pack reports
Clients
Complete client management
Client before & after photos
Client History
Client Reports
Supports returning guests as well as walk Ins
Client Export, with multiple security levels
Find Client by Name
Find Client by ID, including barcode compatibility
Find Client by phone number
Client preference tagging
Client skincare information
Client medical history
Unlimited client profile notes
Birthday Reports/notification/email marketing
Client referrals/referral Reports
Client loyalty points, earned & used
Client purchase history
Client tracking of visits
History report
Non returning report
Monthly report
New client report
Top clients by sales report
Service reminder report via recall log
Referral tracking systems
Special status breakdown of data base
Broadcast email marketing
Targeted email marketing
General Features
Software solutions offering complete live remote access
Unlimited staff levels
Unlimited stock entries
Unlimited service categories
FREE & Unlimited on-going helpdesk & technical support
Independent security & password access for each staff member
IP lock for added location based security
Enterprise Class
Preferred software Solution for Hilton Worldwide Asia/Pacific, SpaQ group for QT Hotels & Resorts, Spicers spa group for Spicers Luxury Hotels & Retreats, & SPA Cenvaree spas for Centara Resorts & Spas globally
Point of Sale
Point of Sale Register recognition
Touch Screen compatible
Gift cards & gift certificates creation / redemption for single locations
Shared gift cards & gift certificates creation / redemption across group
Recent sales summary displayed on POS screen
Link to full client history from POS screen
On-sell & up-sell prompts available from POS screen
Session pack / Promo packs for series sales
SpaOne Reward$ for membership, loyalty & referral
Transaction on hold option
Automated discounts for specified groups of the database
Track reason for discounts on discount report
Reprint invoice option
Room charge facilities, with complete PMS interface options & full associated reporting
Additional gratuities & surcharge options on transactions
Multiple Tender Types (Split payments) per transaction
Cash Reconciliation Reports/Shift Close-out Reports, including till float & discrepancy log
Inventory Management
Full integration with SpaOne's POS environment
Tracks cost & retail pricing
Tracks professional product usage
Maintain minimum & maximum stock and order levels
Re-order reports
Produce orders direct from SpaOne to suppliers
Complete orders & arrivals section to update stock levels with a single key stroke
Built in stock take features including automated stock take
Employees
Complete employee management
2 tiers employee commissions & calculations, separating retail & service commissions
Employee rostering & schedule reporting
Security access per individual staff member
Report access set per individual staff member
Comprehensive staff yield reporting
Comprehensive employee evaluation & analysis reporting
Staff SMS rostering message system built in
Plus more ..
Electronic client cards
Penless signatures
Paperless spa environment
Fast & efficient integrated POS & Reporting
Electronic client notes & history
Equipment register
Up selling & On selling retail tools built in
Automated back ups
Inbuilt web security