Feature rich software designed for specifically for spa


Platform Choice

  • Web (cloud) based software options

  • Installed (pc) based software options

  • A combination of both platforms within a spa group

  • MAC, PC, tablet, iPad & Smartphone compatible

  • Unlimited number of linked locations throughout a spa group

  • Scalability - add locations & more terminals with no system impact

  • Handles 1000's of concurrent logins with ease

  • Fully hosted software options that require no software to install or maintain locally

Software Solutions

  • A range of solutions to suit your individual needs

  • World class data security

  • Intuitive & easy user interface that minimizes training time

  • Stable software environment with zero unplanned downtime

  • Responsive industry savvy software

  • Regular complimentary updates & new releases

 

Appointment Book

  • Electronic appointment book with integrated POS environment

  • Appointment Book – viewed via staff or room booking options

  • Appointment Book – staff view via extended chosen date range per staff member

  • Appointment change/ modification tracking log

  • Quick 1-2 booking system for fast appointment creation

  • Couples bookings

  • Group Bookings

  • On-sell & up-sell prompts available from POS screen

  • Pay deposit function

  • Edit appointment schedule via drag & drop manageability

  • Appointment warning system, including equipment register warnings

  • Booking status colour referencing

  • Interval timing

  • Unlimited length comments for integrated client notes

  • Track cancellations & no shows

  • Rebooking features

  • Online booking & requests features with direct link from your website

  • Staff appointment changes highlighted

  • Complimentary database back up service

Marketing

  • Centralised promotions with a brand level recognition

  • Marketing promotions created for the entire group or individual location from remote head office

  • Central reservations options

  • Online booking platform

  • Online request platform

  • Integrated yield management reports for targeted marketing campaigns

  • Shared gift certificate / gift card functionality for spa group

  • SpaOne Reward$ program, including client membership, loyalty & referral functionality

  • Session Pack & Promo Pack features for series sales

  • Email reminders

  • SMS reminders, with automated appointment confirmation

  • SMS promotional message system

Online Bookings

  • Join millions of other businesses working online & never be 'çlosed' to potential clients again

  • Take bookings even after hours

  • Save on resources & let the web do the work for you

  • Choose whether clients online book or just make online requests

  • You nominate which treatments, which staff members & what times you want available to online bookings

  • No-ones sees your appointment book or information

  • Online bookings can be linked to your existing website & you can even create a link to online bookings from your Facebook page

After Sales Support

  • FREE & unlimited helpdesk - including phone, email & online 

  • FREE & unlimited technical support

  • FREE & unlimited remote log in support

  • Built in self help environments

 

Integration

  • Property Management System (PMS) integration options

  • Integration with third party Application Programming Interface (API) options

  • Current hotel interfaces operating daily with SpaOne include Micros (Opera), RMS, Guest Centrix, Cloudbeds & Comanche 

 

Multi-Currency

  • Local currency compatibility available

  • Up to three individualised tax tiers per transaction built into the POS system to support local tax requirements

 

Reports

  • Interactive Dashboard tracking top KPI's for individual to spa group

  • Daily takings / financial reports, including discrepancy logs & till float

  • Business analysis reports

  • Staff analysis report

  • Discounting reports

  • Deposit reports

  • Cancellation reports

  • Yield projection reports

  • Target marketing reports (birthday, post/zip code, resurrection reports etc)

  • Average client spend/duration reports

  • Activity reports

  • Client referral reports

  • Client spend reports

  • Client origin tracking reports

  • New clients, returning clients & rebooking clients reports

  • Services sold reports

  • Marketing reports via services sold

  • Stock reports & Stock sold reports

  • Marketing via stock sold reports

  • Stock take reports

  • Stock order reports

  • Supplier reports

  • Staff yield reports, including full break down of retail and services plus average hourly yield

  • Staff roster reports

  • Room yield reports

  • SMS reports, including complete SMS communication log

  • Gift certificate / gift card reports

  • Session pack & promo pack reports

 


Clients

  • Complete client management

  • Client before & after photos

  • Client History

  • Client Reports

  • Supports returning guests as well as walk Ins

  • Client Export, with multiple security levels

  • Find Client by Name

  • Find Client by ID, including barcode compatibility

  • Find Client by phone number

  • Client preference tagging

  • Client skincare information

  • Client medical history

  • Unlimited client profile notes

  • Birthday Reports/notification/email marketing

  • Client referrals/referral Reports

  • Client loyalty points, earned & used

  • Client purchase history

  • Client tracking of visits

  • History report

  • Non returning report

  • Monthly report

  • New client report

  • Top clients by sales report

  • Service reminder report via recall log

  • Referral tracking systems

  • Special status breakdown of data base

  • Broadcast email marketing

  • Targeted email marketing

 
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General Features

  • Software solutions offering complete live remote access

  • Unlimited staff levels

  • Unlimited stock entries

  • Unlimited service categories

  • FREE & Unlimited on-going helpdesk & technical support

  • Independent security & password access for each staff member

  • IP lock for added location based security

Enterprise Class

  • Preferred software Solution for Hilton Worldwide Asia/Pacific, SpaQ group for QT Hotels & Resorts, Spicers spa group for Spicers Luxury Hotels & Retreats, & SPA Cenvaree spas for Centara Resorts & Spas globally

 

Point of Sale

  • Point of Sale Register recognition

  • Touch Screen compatible

  • Gift cards & gift certificates creation / redemption for single locations

  • Shared gift cards & gift certificates creation / redemption across group

  • Recent sales summary displayed on POS screen

  • Link to full client history from POS screen

  • On-sell & up-sell prompts available from POS screen

  • Session pack / Promo packs for series sales

  • SpaOne Reward$ for membership, loyalty & referral

  • Transaction on hold option

  • Automated discounts for specified groups of the database

  • Track reason for discounts on discount report

  • Reprint invoice option

  • Room charge facilities, with complete PMS interface options & full associated reporting

  • Additional gratuities & surcharge options on transactions

  • Multiple Tender Types (Split payments) per transaction

  • Cash Reconciliation Reports/Shift Close-out Reports, including till float & discrepancy log

 

Inventory Management

  • Full integration with SpaOne's POS environment

  • Tracks cost & retail pricing

  • Tracks professional product usage

  • Maintain minimum & maximum stock and order levels

  • Re-order reports

  • Produce orders direct from SpaOne to suppliers

  • Complete orders & arrivals section to update stock levels with a single key stroke

  • Built in stock take features including automated stock take

Employees

  • Complete employee management

  • 2 tiers employee commissions & calculations, separating retail & service commissions

  • Employee rostering & schedule reporting

  • Security access per individual staff member

  • Report access set per individual staff member

  • Comprehensive staff yield reporting

  • Comprehensive employee evaluation & analysis reporting

  • Staff SMS rostering message system built in

 

 

Plus more ..

 
  • Electronic client cards

  • Penless signatures

  • Paperless spa environment

  • Fast & efficient integrated POS & Reporting

  • Electronic client notes & history

  • Equipment register

  • Up selling & On selling retail tools built in

  • Automated back ups 

  • Inbuilt web security